Position Summary
At Sterling Signature Wash LLC, we provide more than just a car wash; we provide a premium service experience. As a Customer Service Advisor, you are the face of our Grafton location and the first point of contact for guests seeking high-quality vehicle care.
Your role is to guide customers through our menu of services—from our signature hand-dry finishes to comprehensive interior cleaning and express detailing packages. You will partner with our production team to ensure every vehicle leaves spotless and every customer leaves satisfied.
Compensation & Benefits
We believe in rewarding hard work and reliability. Our team members enjoy a competitive package designed to support their lifestyle and keep them shining:
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Competitive Base Pay: Starting at $14/hour, with room for negotiation based on prior experience.
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Tip Eligible: Boost your take-home pay with tips, typically averaging an additional $1–$5 per hour.
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Free Car Washes: Keep your own ride looking "Sterling" with complimentary full-service washes.
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Growth Opportunities: We prefer to promote from within for leadership and management roles.
Key Responsibilities
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Consultative Greeting: Welcome customers warmly, assess their vehicle’s needs, and recommend the best service packages and membership tiers.
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Service Coordination: Act as the bridge between the customer and the detailing crew to ensure special requests are communicated and executed.
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Quality Assurance: Conduct final walk-arounds for express detail services to ensure our standards are met before the customer departs.
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Transaction Management: Maintain accurate records of sales and service upgrades using our Point of Sale (POS) system.
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Sales Driven: We are looking for advisors who don't just "take orders" but actively look for opportunities to provide more value.
Required Qualifications
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Sales Mindset: A natural ability to explain the benefits of various services and a drive to meet sales objectives.
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Service Excellence: Exceptional communication skills and a professional, friendly demeanor.
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Fast-Paced Stamina: Demonstrated reliability and the ability to remain calm during high-volume "wash weather."
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Dependability: A consistent, punctual presence is vital to our team-based workflow.
Preferred Qualifications
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Industry Experience: Previous experience in a car wash, automotive service, or sales-driven hospitality environment.
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Detail-Oriented: An "eye for the small things" and a passion for automotive aesthetics.
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Team Spirit: A positive, "all-hands-on-deck" attitude to support team members during busy shifts.
Sterling Signature Wash LLC is an equal opportunity employer. We pride ourselves on a professional work environment where hard work is recognized and your success is limited only by your drive.